Statement
1. Commitment to privacy and confidentiality.
The Better Age practice is dedicated to maintaining the highest standards of confidentiality. We understand the sensitive nature of personal health information and are committed to protecting the privacy of our patients. All staff members are trained to handle patient information with the utmost care and discretion.
2. Privacy of Health Information
We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988. This ensures that all personal health information is collected, used, stored, and disclosed in a manner that respects the privacy of our patients.
3. Collection of information
We collect only the information necessary to provide high-quality healthcare services. This may include, medical history, treatment records, and other relevant health information. Patients are informed about the purpose of collecting their information and how it will be used.
4. Use and disclosure of information
Patient information is used solely for the purpose of providing medical care and treatment. We do not disclose personal health information to third parties without the patient’s consent, except in cases where it is required by law or necessary to prevent a serious threat to health or safety.
5. Access to Information
Patients have the right to access their personal health information. Requests for access can be made in writing. We may charge a reasonable fee for providing access to records, in accordance with the Privacy Act 1988.
6. Security of information
We implement robust security measures to protect patient information from unauthorized access, use, and/or disclosure. This includes physical security measures, secure electronic systems.
7. Data breach response
In the event of a data breach, we have procedures in place to respond promptly and effectively. Patients will be notified if their personal health information has been compromised, and we will take steps to mitigate any potential harm.
8. Patient consent
We obtain patient consent before collecting, using, or disclosing personal health information. Patients have the right to withdraw their consent at any time, and we will respect their wishes.
9. Complaints and Feedback
We welcome feedback and take complaints about privacy seriously. Patients and/or relevant stakeholders can contact us if they have concerns about how their information is being handled. We will investigate and respond to complaints in a timely manner.
10. Continuous improvement
We are committed to continuously improving our privacy practices. This includes regular reviews of our policies and procedures to ensure compliance with legal requirements and best practices.